Privacy Policy

Thank you for your interest in our website. The protection of your privacy is very important to us.

We understand that protecting your personal information is important, and we take your privacy seriously. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our products and website (together the “Services”) to you. In this Privacy Policy we, us or our means Medi Australia Pty Ltd ABN 61 002 762 549.

Types of information

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, health information or biometric information, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records.

The information we collect

Personal information: The types of personal information we may collect about you include:

If you are a customer or supplier:

your name;
your form of address and title;
your contact details, including email address, mailing address, street address and/or telephone number;
your fax number (if available and if you provide it to us);
your age and/or date of birth;
your credit card or payment details (through our third party payment processor);
your preferences and/or opinions;
information you provide to us through customer surveys;
your sensitive information, including health information:
- for made-to-measure production: personal measurement data; and
- for health complaints: photos, health background information such as intolerances, and
- for medi vision: date and time of the scan, software version of the app, measurement data and circumferences up to the waist, 3D model (file with anonymised (or randomised) name), and
any other personal information requested by us and/or provided by you or a third party.

Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.

If you participate in a competition or survey we conduct:

your name;
your form of address and title;
your email address;
your employer’s company name;
your employer’s customer name;
your employer’s address;
your telephone number;
your age and/or date of birth; and
any other personal information requested by us and/or provided by you or a third party.

If you otherwise use our Services:

details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which you directly provide to us, including when you register for an account, through the ‘contact us’ form on our website or when you request our assistance via email, our online chat or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.

Collection and use of personal information

Personal information: We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Services, including to provide you with a login;
to provide our Services to you, including to dispatch and deliver our products to you;
to enable you to access and use our associated applications;
to contact and communicate with you about our Services;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our Services, associated applications;
to run promotions, competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have;
if you have applied for employment with us; to consider your employment application; and
if otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

any purposes you consent to;
the primary purpose for which it is collected to fulfil your order;
secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you;
to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
if otherwise required or authorised by law.

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any promotions or competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as Google Analytics 4 (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Australia.

We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles or we will take such steps as are reasonable in the circumstances to protect your personal information in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

Your choice

Your choice:

Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties

Information from third parties:

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Anonymity

Anonymity:

Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

Restrict and unsubscribe

Restrict and unsubscribe:

To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access

Access:

You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information.

Correction

Correction:

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information.

Complaints

Complaints:

If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Google Analytics 4

We use Google Analytics 4, a web analytics service provided by Google Ireland Limited, hereinafter “Google”, on our website. Google Analytics 4 uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information collected by means of these cookies about your use of this website is generally transferred to a Google server in the USA and stored there.

We use the User ID function. The User ID allows us to assign a unique, persistent ID to one or more sessions (and the activities during those sessions) and to analyse user behaviour across devices.

We use Google Signals. This allows Google Analytics 4 to collect additional information about users who have activated personalised ads (interests and demographics) and ads can be delivered to these users in cross-device remarketing campaigns.

The anonymisation of IP addresses is activated by default with Google Analytics 4. Due to IP anonymisation, your IP address will be truncated by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. According to Google, the IP address transmitted by your browser as part of Google Analytics 4 is not merged with other Google data.

During your visit to the website, your user behaviour is recorded in the form of “events”. Events may include:

Page views
First visit to the website
Start of the session
Your “click path”, interaction with the website
Scrolls (whenever a user scrolls to the end of the page (90%))
Clicks on external links
Internal search queries
Interaction with videos
Downloaded files
Ads seen / clicked
Language settings

The following is also recorded:

Your approximate location (region)
Your IP address (in truncated form)
Technical information about your browser and the end devices you use (e.g. language setting, screen resolution)
Your internet provider
The referrer URL (via which website/advertising medium you came to this website)
User ID
Interests
Demographic data

Google will use this information for the purpose of evaluating your usage of our website, compiling reports on website activities for us, and carrying out further services relating to website activity and Internet usage.

Google will transfer data to third parties only on the basis of statutory requirements or as part of contract data processing. Under no circumstances will Google combine your data with other data collected by Google. The data will only be passed on to Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and Alphabet Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

The data sent by us and linked to cookies are automatically deleted after 14 months. The deletion of data the retention period of which has been reached takes place automatically once a month.

The legal basis for this data processing is your consent pursuant to Art. 6 Para. 1 Sent. 1 lit. a GDPR.

Google also offers an opt-out add-on for the most popular browsers, which gives you more control over what information Google collects about the websites you visit. The add-on indicates to the JavaScript (ga.js) of Google Analytics 4 that no information about the website visit should be transmitted to Google Analytics 4. However, the Google Analytics 4 opt-out browser add-on does not prevent information from being transmitted to us or to other web analytics services we may use. For further information on installing the browser Add-On, please click on the following link: https://tools.google.com/dlpage/gaoptout?hl=de

If you visit our website from a mobile device (smartphone or tablet), you will need to click this link instead to prevent Google Analytics 4 from tracking you within this site in the future. This is also possible as an alternative to the above browser Add-On. By clicking the link, an opt-out cookie is set in your browser and is valid only for this browser and this domain. If you delete the cookies in this browser, the opt-out cookie will also be deleted, so you will have to click the link again.

If you’ve agreed that Google may link your web and app browsing history to your Google Account and use information from your Google Account to personalise ads, Google will use your information in conjunction with Google Analytics data to create target audience lists for remarketing purposes across multiple devices. Google Analytics 4 will first collect your Google-authenticated ID on our website, which is linked to your Google account (i.e. personal data). Google Analytics will then temporarily associate your ID with your Google Analytics 4 data to optimise our target audiences.

If you do not agree, you can turn it off via the corresponding settings in the “My Account” section of your Google Account.

You can find out more about the Google privacy policy and data protection regarding Google Analytics 4 at: https://marketingplatform.google.com/about/analytics/terms/de/ and at https://policies.google.com/?hl=de.

For further information on the use of “cookies” on our website and on revocation, please refer to the last section “Cookies”.

Cookies

We may use cookies on our online Services from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Social Buttons of Facebook, Instagram, YouTube, Vimeo, Twitter, LinkedIn

On our website, we use social buttons from social media networks. These are merely integrated as HTML links into the website, meaning that when you call up our website, no connection is established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can press the like or share button, for example.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Medi Australia Pty Ltd ABN 61 002 762 549
Email: info@medi.au